Responsible Gaming

Gambling Should Be Entertainment

At Llangibbey Estate, we believe gambling should only ever be viewed as a form of entertainment, similar to going to the cinema or playing sports. It should never be considered as a way to earn money or solve financial problems.

When playing at online casinos using Neosurf or any other payment method, please gamble responsibly and only with money you can afford to lose. Set strict limits before you start playing and stick to them.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to gamble. In Australia, the legal age for gambling is 18 years old.

All online casinos we recommend require strict age verification before allowing deposits or gameplay. If you are under the legal age in your jurisdiction, please do not attempt to gamble.

Warning Signs of Problem Gambling

Please be aware of the following warning signs that may indicate problem gambling:

• Chasing losses: Trying to win back money you've lost by gambling more
• Hiding gambling activities: Keeping your gambling secret from family or friends
• Increasing stakes: Needing to gamble with more money to get the same level of excitement
• Failed attempts to stop: Being unable to reduce or stop gambling despite wanting to
• Gambling with money needed for essentials: Using funds meant for bills, food, or rent
• Neglecting responsibilities: Missing work, school, or family commitments due to gambling
• Borrowing money to gamble: Taking loans or using credit cards to fund gambling
• Mood changes: Becoming irritable or anxious when unable to gamble
• Gambling to escape problems: Using gambling as a way to cope with stress, anxiety, or depression
• Lying about gambling: Being dishonest with loved ones about time spent or money lost

If you recognise any of these signs in yourself or someone you know, please seek help immediately.

Self-Help Tools & Responsible Gaming Features

Most reputable online casinos, including those accepting Neosurf, offer tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose before stopping play
• Session Time Limits: Set reminders to take breaks during gaming sessions
• Reality Checks: Pop-up notifications during gameplay to remind you how long you've been playing and how much you've wagered
• Self-Exclusion: Temporarily or permanently exclude yourself from gambling accounts if you feel you're losing control
• Account Closure: Permanently close your account if necessary

We strongly encourage you to use these tools as part of your responsible gambling strategy.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, help is available. Please contact one of these organisations:

Australia

• Gambling Help Online — Confidential counselling and support
  www.gamblinghelponline.org.au
  Phone: 1800 858 858 (free call)

United Kingdom

• GamCare — Free, confidential support and advice
  www.gamcare.org.uk
• GamStop — National self-exclusion scheme
  www.gamstop.co.uk

Canada

• Responsible Gambling Council — Information and support resources
  www.responsiblegambling.org

United States

• National Council on Problem Gambling — Referrals and resources
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA) — Federal health education centre
  Telefonberatung: 0800 1 372 374 (free of charge)

If You Need Help

If you believe you have a gambling problem or are concerned about your gambling habits, please reach out for support today. There is no shame in asking for help — problem gambling is a treatable condition, and support services are confidential and free.

Contact one of the organisations listed above, speak to your doctor, or confide in a trusted family member or friend. The sooner you seek help, the sooner you can regain control of your life.

Llangibbey Estate is committed to promoting safe and responsible gambling. We take problem gambling seriously and support all efforts to prevent harm.